At Dtrendi, we strive to provide an exceptional shopping experience with every purchase. If you are not completely satisfied with your order, you can return or exchange it within the guidelines outlined below.

  1. Return and Exchange Eligibility

1.1. 7 Days Return Policy: We offer a 7-day return policy for ready-to-wear products. To initiate a return, please email us at [email protected] or contact our customer service at +923160131337. within 7 days from the date of delivery. Returns are only accepted if the items are in their original packaging, with tags intact, and in an unwashed and undamaged condition.

1.2. Non-Eligible Items: Items from our formal/semi-formal collection, custom-made products, and items altered at the customer’s request are not eligible for return or exchange.

1.3. Sale Items: Products purchased during sale or discount offers are not eligible for return or exchange.

  1. Return Process

2.1. Return Shipping: Customers are responsible for the cost of returning items. Please use a reliable and cost-effective courier service. Once we receive your returned item, it will be inspected by our quality assurance team. If the item passes inspection, a refund will be issued for the product value.

2.2. Inspection and Refund for Damaged Products: If a product arrives damaged, we will inspect it based on recorded shipment videos. If our QA team verifies the damage on video, the item will qualify for a refund or return.

  1. Refund Policy

3.1. Non-Refundable Charges: Shipping charges are non-refundable.

3.2. Refund Processing: Once a return request is placed, it typically takes about 72 hours to review the complaint. Upon receiving the item in our warehouse, it undergoes a product inspection which takes about 2 days. Refunds are usually initiated within 2 days after inspection. The time for receiving the refund depends on the payment method chosen.

  1. Order Cancellation

4.1. Customer-Initiated Cancellations: Orders can be canceled within 24 hours of placing the order by emailing [email protected]. Instead of a refund, a coupon of the same value will be issued, which can be used for future purchases within the next 60 days.

4.2. Dtrendi-Initiated Cancellations: We reserve the right to cancel orders for various reasons, including out-of-stock items, pricing errors, or declined payments. Customers will be notified in such cases.

  1. Contact Us

For any questions or concerns regarding our return and exchange policy, please contact us at [email protected] or call our customer service at +923160131337.

By making a purchase with Dtrendi, you agree to the terms and conditions of this Return & Exchange Policy.