FREQUENTLY ASKED QUESTIONS
Yes,
however, the actual product & colors may vary from the images shown, depending on the device you are using to view the product & photographic lighting.
The sales receipt will be dispatched to the electronic mail address that you provided during the process of your purchase.
In case, you do not receive the sales receipt within one hour after your transaction, we kindly request you to establish contact with our customer service department at [email protected].
Return Process
1. Return Shipping: Customers are responsible for the cost of returning items. Please use a reliable and cost-effective courier service. Once we receive your returned item, it will be inspected by our quality assurance team. If the item passes inspection, a refund will be issued for the product value.
2. Inspection and Refund for Damaged Products: If a product arrives damaged, we will inspect it based on recorded shipment videos. If our QA team verifies the damage on video, the item will qualify for a refund or return.
The availability of specific items is contingent upon the prevailing fashion trends and the materials we currently have in stock. Should you wish to inquire about an item that is not in stock, you may do so by completing the provided form or by sending an email to [email protected].
